FAQs

Where is my order?

You’ll get a confirmation email from us when your order is dispatched. But if you’re having trouble, or your products are a little late to the party, please contact our friendly neighbourhood delivery team at wedo@whogivesacrap.org.

When can I expect my order?

Great question! Our shipping usually takes 4-6 business days.

I’ve made an oopsie! Can I change my order?

Due to the personalised nature of these products, unfortunately, once your order is placed, we aren’t able to change it. But if you reach out to our Customer Service team, they’ll do their best to help you out.

How can I pay?

We accept all major debit and credit cards (even the ones that live in your phone like Apple and Google Pay.)

Can I order items to be delivered outside the UK?

Unfortunately, we’re only able to deliver within mainland UK.

What if my order is incorrect or damaged on delivery?

If there’s something up with your order, please let our Customer Services Team know and we’ll either refund or replace it. All we ask is you send along a clear photo of the issue. You can contact them at wedo@whogivesacrap.org.

Is my packaging recyclable?

Both our packaging and our box are recyclable. Simply pop them into your nearest recycling bin once you’re done. Or hey, maybe you’re feeling crafty? They work great as wrapping paper, paper mache, or paper aeroplanes.

Can I track my order?

Yep! Once your order has been dispatched, you’ll get a confirmation email with a courier tracking number. Just follow the link and you’ll be able to track your order like a P.I. on a stakeout (but you’ll have to supply your own donuts).

Who are Intervino?

Intervino will be the ones who are (literally) handling your orders. They're the UK's leading eCommerce fulfilment partner, so they really know their stuff.

But, I still have a question?

Ooh, you appear to have an IAQ. That’s what we call an Infrequently Asked Question. Your question is a little special (it wouldn’t be caught dead with a “frequently asked question”.) Please send your IAQ to our Customer Services Team who will be more than happy to answer it at wedo@whogivesacrap.org.